jilie Privacy Policy – Your Data, Handled With Care

When you register for an account on jilie, we collect the personal information you provide directly, including your full name, date of birth, email address, and mobile number. We also collect your GCash or Maya account details when you make a deposit or request a withdrawal, so that transactions can be processed accurately and securely. During the identity verification process, we may ask you to submit a government-issued ID such as a Philippine passport, driver's licence, or SSS card to confirm that you meet the minimum age requirement of 21 years old.

In addition to information you provide directly, we automatically collect certain technical data when you access the platform. This includes your device type, operating system, browser or app version, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual account behaviour, and improve the overall experience for Filipino players using the mobile app or web browser.

• Full name, date of birth, and contact details provided at registration.
• Payment account details linked to GCash or Maya for transaction processing.
• Government-issued ID documents submitted during identity verification.
• Device and session data collected automatically when you use the platform.
• Communication records when you contact the support team by email.

The personal information we collect is used primarily to operate and maintain your jilie account. This includes processing your deposits and withdrawals, verifying your identity, and ensuring that your account complies with our Terms and Conditions. We also use your information to communicate with you about your account, including sending transaction confirmations, security alerts, and responses to support enquiries you have raised with our team.

We use technical and session data to monitor platform security and protect all players from fraud, unauthorised access, and prohibited conduct. If our system detects unusual login activity or a pattern that suggests account misuse, we may use the data we hold to investigate and take appropriate action. We do not use your personal information to serve third-party advertisements, and we do not sell or rent your data to any external marketing companies.

Where required by applicable Philippine law or regulatory authority, we may use your information to fulfil legal obligations, including anti-money laundering checks and responsible gaming compliance. Any use of your data beyond the purposes described in this policy will only occur with your explicit consent or where we are legally required to do so. You will always be informed of any significant change in how your data is used.

jilie does not sell, trade, or rent your personal information to third parties for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors for GCash and Maya transactions, identity verification partners, and technical infrastructure providers. All third-party partners we work with are contractually required to handle your data securely and only for the specific purpose for which it was shared.

In certain circumstances, we may be required to disclose your personal information to government authorities, law enforcement agencies, or regulatory bodies in the Philippines if we receive a lawful request or are under a legal obligation to do so. We will only disclose the minimum amount of information necessary to comply with such a request. Where permitted by law, we will notify you if your data has been requested by an authority.

• Payment processors handling GCash and Maya transactions on our behalf.
• Identity verification partners who assist with age and document checks.
• Technical service providers supporting platform infrastructure and security.
• Philippine regulatory or law enforcement authorities when legally required.

We retain your personal information for as long as your account remains active and for a reasonable period afterwards as required by applicable law or our internal compliance obligations. If you close your account, we will retain certain records for the period required under Philippine anti-money laundering regulations and responsible gaming guidelines before securely deleting or anonymising your data. You may contact our support team at [email protected] to enquire about the specific retention period that applies to your account.

jilie uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all personnel handling player data are trained on data protection obligations. Despite these measures, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your jilie account and to keep your login credentials confidential.

As a player based in the Philippines, you have the right to access the personal information we hold about you at any time. You may also request that we correct any inaccurate or incomplete data, or ask us to delete your personal information where we no longer have a lawful basis to retain it. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request.

You have the right to withdraw your consent to certain uses of your data at any time, though this may affect your ability to use some features of the platform. If you believe that jilie has handled your personal information in a way that does not comply with applicable privacy law, you have the right to raise a complaint with the relevant Philippine data protection authority. We take all privacy concerns seriously and will respond to your request within a reasonable timeframe. For more information about your account rights and platform rules, please visit the Terms and Conditions page.

jilie may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make changes, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so that you remain informed about how we handle your personal information. Continued use of the platform after an updated policy has been published constitutes your acceptance of the revised terms.

If we make a material change that significantly affects how we use your personal data, we will make reasonable efforts to notify you through a notice on the platform or by email to the address registered on your account. If you have questions about any aspect of this Privacy Policy or wish to understand how a specific change affects you, please reach out to our support team at [email protected]. We are committed to keeping our privacy practices transparent and easy to understand for all Filipino players on the jilie platform.